Frequently Asked Questions
Everything you need to know about our horological heritage and services.
What is the warranty period for Thomas Earnshaw timepieces?
All Thomas Earnshaw watches are covered by a two-year international warranty from the date of purchase, covering manufacturing defects and movement issues.
How should I care for my automatic watch?
To maintain your automatic watch, wear it regularly or use a watch winder. Avoid strong magnetic fields and ensure the crown is fully pushed in to maintain water resistance.
Do you offer international shipping?
Yes, we provide worldwide shipping. Delivery times and costs vary depending on the destination, with most international orders arriving within 5-10 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please contact our support team to initiate a return authorization.
Are Thomas Earnshaw watches water-resistant?
Most of our timepieces have a water resistance rating of 5ATM or 10ATM. While they can withstand splashes or brief immersion, we recommend avoiding swimming or diving with leather strap models.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Klarna for flexible financing.